Q. Subject: "organic" gardenia oil / Message: "Why all the chemicals (in the gardena oil): Benzyl acetate with phenyl acetate, linalol, linalyl acetate, terpineol, methyl anthranilate, et. al."
Do you make any gardenia oil without them? V.
A. Hi V. - All those chemicals are the natural components of the Gardenia. Nothing is added. If one does a chemical analysis of Gardenia, which we do, then the analysis tells you what is in the Gardenia.
We're all (Gardenias and people too) made up of chemicals.
With essential oils, it is important to make sure that the oil has the same profile as the plant and that nothing has been added or taken away.
Hope this answers your question. Seems that I may need to add some explanation on the website - what do you think?
Best Regards, Ivan
R. Wow - so all of those chemical names are natural!! Thank you for explaining and Yes.... Would love to have that info on the website! V.
p.s. very comprehensive, beautiful and user friendly site.
A.Hi Again V. - Thanks for your kind comments. I'm definitely follow your advice and make some explanatory revisions to the website. - Ivan
Q. How quickly are orders shipped?
A. Orders for Artisan Aromatics oils are bottled and shipped in the order they're received. Most orders ship next day but do allow 3 business days since we custom bottle for each essential oil order to ensure that you receive the freshest oils possible.
Q. What is shipping method for orders?
A. Orders for essential oils are shipped by USPS Priorty Mail. Orders for Aromatherapy Quick Study Guide are shipped by USPS First Class Mail.
Q. Are your essential oils guaranteed?
A. Your satisfaction with our products is 100% guaranteed. If you're not happy with any product for any reason, simply contact us, let us know the reason for the return, and then return it for full refund. Note that because of the need to insure the purity of our oils, returns are never resold
Q. Is the personal information that I supply safe?
A. We will not give out any information you submit at our site to any third parties. Under no circumstances will your name, e-mail, phone number or address be sold to, or given to any other parties. We will never willfully sell, lease, or rent any of your or your business' personally identifiable information to any third party.
Q. What makes Artisan Aromatics' essential oils so special?
A. Each of our Artisan Oils is purchased directly from the distiller/producer who is an artisan at their craft. Before selecting oils for our line of Artisan Aromatics, we learn every aspect of the growing and harvesting of the plant and the production of the oil and then each oil is "nose" tested by us and, of course, GC analysis is done on each oil. The same selection process applies to our other Therapeutic Group of Essential Oils that we get from larger grower/producers.
Q. Why are some of your essential oils more expensive than those of other companies while others are relatively the same?
A. Our emphasis is only on quality and we truly strive to provide the very best essential oils available anywhere. We base our prices exclusively on the cost of the oil and do not try to "follow the market". The cost of the oils is such that it provides a living wage to the producer.
Q. What is cost of shipping?
A. Cost or Aromatherapy Quick Study Guide is $1.95 (USA only). Shipping for all essential oils and other products is by USPS Priority Mail Small Flat Rate Box at cost of $6.50 for up to 2lb. Over 2lb. is or oversize is extra and will be billed separately at cost. International Shipping is by International Priority Mail at cost of $30.00 for orders under 2lb. and that will fit in Priority Mail Small Flat Rate Box. FYI - Over 90% of our orders fit in the USPS Priority Small Flat Rate Box. The extra cost of shipping heavier and/or larger orders will be invoiced separately.
Q. Can you recommend any other Essential Oil Companies that might have a larger selection of oils and/or aromatherapy diffusers?
A. Yes, we recommend Dreaming Eath Botanicals, www.dreamingearth.com, and their line of SomaTherapy Essential Oils. Dr. Joie Power, director of the Aromatherapy School, selected the oils that this company sells and highly recommends them.
Therapeutic Quality - ALWAYS. You can rely on us for true therapeutic quality essential oils - nothing added, nothing taken away - 100% Pure & Natural Essential Oils!